Refund and Cancellation Policy
Last Updated: October 30, 2026
At Agrowsense India, we are committed to providing high-quality fruit and vegetable powders and dehydrated food products. Customer satisfaction is important to us, and we aim to resolve issues relating to orders, deliveries, damaged products, and refunds fairly.
This Refund and Cancellation Policy explains the conditions under which orders may be cancelled, products may be returned, and refunds may be issued.
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Cancellation requests should be submitted as soon as possible after placing an order.
Orders that have already been dispatched may not be eligible for cancellation through the standard cancellation process.
Customised, bulk, private-label, or specially manufactured orders may be subject to separate cancellation terms agreed upon before the order is confirmed.
If Agrowsense India cancels a prepaid order due to product unavailability or other reasons attributable to the company, the customer will be eligible for a refund of the amount paid for the cancelled order.
2. Return and Replacement Policy
Due to the nature of our products, including food powders and dehydrated fruits and vegetables, returns are subject to specific conditions.
A return or replacement request may be considered in the following circumstances:
The product received is damaged.
The wrong product has been delivered.
The product is defective or has a quality issue.
The product received does not match the confirmed order.
The product is expired at the time of delivery.
Customers should notify us of any such issue within 48 hours of receiving the order, where reasonably possible, and provide the order details and supporting photographs.
Return requests will be reviewed individually. Nothing in this policy limits any rights or remedies available to consumers under applicable law.
3. Non-Returnable Products
For food safety and hygiene reasons, opened, used, or tampered-with food products are generally not eligible for return merely because a customer has changed their mind.
However, this restriction does not prevent customers from raising legitimate complaints about damaged, defective, incorrect, expired, or otherwise non-conforming products.
Customised, private-label, and bulk orders may have additional return conditions agreed upon before purchase.
4. Refund Eligibility
Refunds may be approved in the following situations:
A prepaid order is cancelled by Agrowsense India and cannot be fulfilled.
A customer is charged more than once for the same order.
A payment is deducted despite the transaction failing, and the amount is not automatically reversed.
A refund is approved following verification of a damaged, defective, incorrect, expired, or non-conforming product.
A refund is required under applicable consumer protection laws.
Refund requests are subject to verification of the order, payment, and reported issue.
5. Refund Processing Time
Once a refund is approved, Agrowsense India will initiate the refund through the original payment method, where feasible.
The time required for the amount to appear in the customer's account may vary depending on the payment gateway, bank, and payment method.
Customers will be informed if additional information is required to process their refund.
6. Shipping and Return Costs
If a return or replacement is required because of an incorrect, damaged, defective, or non-conforming product attributable to Agrowsense India, the company will provide appropriate instructions regarding return shipping or replacement.
For other approved returns, applicable shipping costs will be communicated to the customer in advance, subject to applicable law.
Original shipping charges will be refunded where required by law or where the refund relates to an error attributable to Agrowsense India.
7. How to Request a Refund or Replacement
To request a cancellation, refund, or replacement, please contact our customer support team with the following information:
Customer name
Order number
Date of purchase
Product name
Description of the issue
Photographs of the product and packaging, where applicable
Payment or transaction reference, if relevant
Our team will review the request and communicate the next steps.
8. Delayed or Missing Refunds
If your approved refund has not been credited within the communicated processing period:
Check your bank account or payment statement.
Contact your bank or payment service provider to check whether the transaction is pending.
Contact Agrowsense India with your order number and refund reference, if available.
We will assist you in checking the status of the refund.
9. Order Errors and Delivery Issues
Customers are encouraged to inspect their orders upon delivery and report any discrepancies promptly.
Where a delivery issue is confirmed, Agrowsense India will assess the circumstances and offer an appropriate resolution, which may include a replacement, refund, or another remedy as applicable.
10. Policy Updates
Agrowsense India reserves the right to update this policy when necessary. Any revised policy will be published on our website.
Changes to this policy will not override consumer rights or obligations applicable to an order under the law.
11. Contact Us
For questions regarding cancellations, returns, replacements, or refunds, please contact us using the following details:
Company: Agrowsense India
Email: agrowsenseindia@gmail.com
Phone: +91 8310385536 / +91 88808 09818
Address: D-53, 9th Cross, KSSIDC Gamanagatti Industrial Area, Hubballi, Dharwad District, Karnataka, India.
Website: https://www.agrowsenseindia.com/
We appreciate your trust in Agrowsense India and remain committed to providing quality products and reliable customer service.